Customer Engagement
Help customers understand needs, coverage options, disclosures, and the role of the Takaful structure.
A broker-focused guide to how licensed Canadian brokers and agents could participate in future Takaful distribution through a digital-first MGA model.
Many customers want insurance that is easier to understand, digitally accessible, and aligned with values such as transparency, cooperation, and ethical governance. For brokers, Takaful can create an additional way to serve clients seeking those characteristics.
The opportunity is not simply a new label. Brokers need clear product training, proper licensing, insurer-backed capacity, compliant disclosures, digital tools, and operational support.
In a future operating model, brokers could remain central to advice, customer relationships, risk information, placement, service, and education while using Iman Risk Solutions' digital infrastructure.
Help customers understand needs, coverage options, disclosures, and the role of the Takaful structure.
Collect and validate information needed for underwriting, eligibility, quotations, and insurer review.
Support policy or certificate workflows in accordance with licensing and insurer arrangements.
Help with renewals, endorsements, claims follow-up, customer education, and relationship management.
The intended Iman Risk Solutions platform is being developed to reduce friction between customer intake, broker activity, insurer capacity, policy workflows, and claims support.
Capture and qualify prospective customers, including digital referrals and AI-assisted qualification.
Structured submissions, risk data, insurer interaction, and transparent contribution presentation.
Access to customer policy information and servicing workflows according to permissions.
Digital claims initiation and follow-up workflows to support customer communication.
Future broker reporting can support transparent commission and remuneration tracking.
Role-based access, logs, reporting, and compliance-aware operational controls.
Brokers should be able to explain the product accurately, including how contributions are structured, the participant risk fund, operator fees, claims, and governance.
Product education also helps prevent misleading claims about surplus, Shariah compliance, availability, or guarantees.
The final process will depend on insurer arrangements, licensing, product approval, and operational requirements, but the intended journey can be structured as follows.
Understand licensing, province, book of business, customer segments, and partnership interest.
Validate licensing, compliance, distribution fit, and insurer appointment requirements.
Complete Takaful, product, governance, disclosure, and platform training.
Enable production access once regulatory, insurer, contractual, and operational requirements are met.
Iman Risk Solutions Inc. is not currently distributing insurance or appointing brokers to sell active Takaful products. This page describes a future distribution model and current partnership-development activities. Any future broker appointment or product distribution will be subject to applicable licensing, insurer sponsorship or capacity, contractual, training, compliance, underwriting, regulatory, and governance requirements.
Tell us about your licensing, province, distribution profile, customer segments, and partnership interests through our broker qualification pathway.